Broadband Cable Association of Pennsylvania

Broadband cable companies continue to face competitive challenges unseen in the industry’s history.

How can we grow a subscriber base that has more and more options for our services?

By meeting and exceeding customer demands and expectations.

And by being the very best in customer service fulfillment.

Cable Academy ’09 tackles the challenges of achieving customer

service fulfillment with an all-star lineup of timely presentations, including:

·   strategies for exceeding customer expectations from the top UPS Logistics Technologies executive

·   the online video challenge and cable’s response

·   a cross-industry view of repeat service calls and how to reduce them 

·   facilitating effective communications with your customers

...and our special guest speaker...

·   William Connors, President, Comcast Cable Eastern Division